Downloads

The following downloads are available free from arvato systems for your use:

White Papers

  • BEA Music Industry Enterprise Portal Framework (November 2002) (Download)
    This white paper examines the current climate of the Music industry, the current challenges it faces; and offers a solution to increase efficiency within these organizations.
  • E-Commerce Best Practices (July 2001) (Download)
    This document was written to provide an overview of e-commerce best practices.
  • Streaming Media (March 2001) (Download)
    This document provides an overview of the current uses of streaming media, the technology that drives it, common methods of distribution, and factors that influence a user’s experience with the streamed content.
  • Mobile Marketing (December 2002) (Download)
    A study to determine the viability of Mobile Marketing.

Event Slides

arvato systems NA offers symposiums on the latest trends in technology to its fellow Bertelsmann companies. Below are several topics that have been discussed with their corresponding presentation materials.
  • Streaming Media

    • Streaming Media Overview (May 2001) (Download)
      Streaming media technology, trends, and opportunities.

  • Business Process Management

    • Business Process Management (February 2002) (Download)
      Using Metastorm's e-Work to automate business processes.
    • Workflow Automation Event (March 2002) (Download)
      Slides used in our Workflow Automation Event.
    • Columbia House Business Process Reengineering (March 2002) (Download)
      A case study of the business process reengineering done at Columbia House.
    • Leave Request Process Automation (March 2002) (Download)
      Converting the almost completely manual "Leave Request" process to an automated process.

  • Usability

    • Principles of Design (October 2001) (Download)
      Creating a site that makes your users happy.

  • Wireless

    • Wireless Application Protocol (May 2001) (Download)
      The purpose of this paper is to introduce the concept of Wireless Application Protocol (WAP), discuss its challenges, and identify possible applications of WAP for mobile commerce.
    • Xmap (February 2001) (Download)
      A pragmatic approach to wireless development.