Publishing > Publishing-specific ERP

• Introduction
• Solution Module Overviews
• The Future

Introduction

Arvato systems and Klopotek have established a worldwide partnership upon a track record of successful international projects. Publishing Enterprise Resource Planning systems have both traditional ERP functions as well as special publishing specific features/terminology. Arvato systems selected a leader in the publishing ERP space to meet these unique needs of publishers in contracts, rights, royalties through sales, distribution, warehousing and fulfillment as well as customer service.

Many publishers have bolted systems comprised of proprietary applications and custom programming to accomplish all the above-mentioned business processes. This results in loss of time, money and critical data when analyzing enterprise information. Traditional ERP systems lack the compatibility with publishing specific processes and function.

The Klopotek user base consists of over 160 customers who are all publishers. These expert users define the ongoing evolution of the product and services. The foundation of the technology is based on Oracle and Java standards, which establishes a scalable and open platform for all publishers. By combining this technically sound platform with the publishing expertise, the Klopotek Publishing Solution enables customers to focus on the core business with calculable costs and efficient performance for the publishing company. Standardized interfaces make the integration of other systems easily possible.



Top

Solution Module Overviews

• PPM - Product Planning and Management
  PPM, the Product Planning and Management system, covers all the elements of book and loose-leaf publishing. There is a direct work flow from the editorial department through to the contract department and onwards to production. Catalog preparation, title set up and publicity are embedded in the cycle of planning, production and sales. Continuously updated figures and budget checks are available at the press of a button using the Costs Statements module. Breakeven analyses (on the product level), stock evaluation, and information on royalty commitments help ascertain trends and developments in the market. Royalty calculations are fully integrated into the system. Variants such as fixed fees, editorial and author royalties and advances on sales are processed on the basis of current print runs and sales figures. Rights revenue can be dealt with directly in PPM. Royalty assignment is automatic and is based on the contract agreement. This is taken into account in subsequent calculations. Information on royalties and rights revenue is automatically sent to the accounts department.
  
  
• CCM - Customer Care Management
  (CCM) components provide invaluable facilities that allow you to manage such activities as customer acquisition, customer classification, customer service, complaint management and call center activity. Work Flow Management (WFL) records all business processes, brings them up to date and retains their history. You can route your company's processes and manage complex linked procedures using reminder features. You can integrate external files - such as MS Word or Excel documents, image files and scanned documents - and process these directly. All processes within your company can be stored via transaction types, with no need for further programming. Work Flow Management can be adapted at any time, to suit the changing needs of your business. The reminder feature, transparent to everyone in your company, ensures that you find those unfinished or transferred transactions quickly. Current reminders (and their status) for all business transactions are clear and distinct. Your employees can add a reprocessing deadline to any data processed with the Klopotek Publisher Solution. Examples could include contracts, permissions, orders or addresses. These can then be re-routed to colleagues or workgroups. This means you can automate work flow and streamline interdepartmental projects. Say good riddance to piles of paper and endless printed lists! Maximum support is provided for the call center, and this includes group functions, tasks and connections to communication channels (telephone, e-mail, fax) for inbound and outbound activities.
  
  
• JEM - Journal Editorial Management
  With JEM, the Journal Editorial Management system, you can plan volumes and issues and follow the planning and production of contributions. Royalty statements for these are fully automated and input into your accounting software.
  
  
• BSD - Book Sales and Distribution
  
  
• JSD - Journal Sales and Distribution
  BSD and JSD are the distribution systems within the Klopotek Publishing Solution. They enable integrated order processing for books, loose-leaf editions and journals as well as electronic or online products and content sales. Complete customer and product data provide your sales team with all the information they need. Through centralized work flow, your sales, people can be aware of not just order data, but any relevant issues that may have been raised within the company. The more information your sales teams have about the customer, the higher the quality of service they can provide. The invoicing module ensures optimization of shipping units and discounts, creating the myriad documents associated with the logistics process. There is an ample range of tools for dealing with pending orders, standing orders, returns and credits, stock accounting and first releases, helping you get the job done more efficiently and easily.
  
  
• ASM - Advertising Sales and Management
  ASM, the Advertising Sales and Management system provides a complete overview of customer data and issue planning. You can focus offerings and make successful sales, bringing in new customers via targeted marketing campaigns. Comprehensive report packages will allow any query to be answered both in general terms and in detail. Individually designed queries can be saved for repeated use so you can track the latest figures and developments at the press of a key, or click of a mouse.
  
  
• Standard Web Interfaces
  Standard, integrated publishing solutions offer the best guarantee for the implementation of applications that fulfill the business processes of publishing companies. Klopotek's product portfolio includes a full suite of web-enabled applications covering all aspects of the Publishing life cycle.

The Future