Application/Web Development > Online Systems Development

Online Systems Development

Since the beginnings of the WWW in 1991, the Internet has developed from a group of hyper-text-linked static HTML pages to an amazing collection of techniques and applications all of which can be presented with an Internet Browser. We have seen 2-tier, 3-tier, multi-tier architecture, HTML generated by XML/XSL; greater speed through broadband access, streaming media, Wireless access, Voice XML communication through Web Services with online databases, graphical replacements for HTML like Flash and PDF; Business applications, starting with e-commerce to micro-payment or subscription services downloading Music, Movies, software, online bill payment, etc.

arvato systems has been there from the beginning, always one step ahead of the curve, using their strong business and technical skills to help Bertelsmann and their other clients create or maintain the most competitive online applications. Some of the services we offer in the web space are:

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Registration and access rights for secure content

We can protect your content as we have for so many divisions of one of the largest content providers in the world, Bertelsmann.

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Installation and integration of custom or standard content management systems

Your website needs to stay fresh, without the added overhead of complicated HTML coding. Regardless of whether you change your content hourly or monthly, we can provide a solution that gives your business users the ability to keep your site content current. Our solutions include tools to manage text, images, audio and video into a seamless framework that will allow widespread access to your content.

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Search Engine Implementation

Your customers need to find what they are looking for on your site. We want you to keep your customers searching for more, not just searching. Our in-depth experience searching vast stores of data, with a range of tools from the Oracle Intermedia search engine to the open-source Java engine Lucene, allow just that to happen.

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Digital rights management for maximizing profit on online-accessible content assets

Arvato systems NA can integrate digital rights management software like the Adobe Content server or customize a solution which can limit number of downloads or expiration of download window. This is currently implemented in the e-commerce and digital magazine delivery components, but can be extended to the clients needs.

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Customer relationship management

CRM is a strategy to decrease costs and improver profitability while promoting customer loyalty. There are many ways to do this other than improved data access and online tools for Customer Service Reps, though we have offer this in our e-commerce and portal applications. CRM is also collecting data and personalizing the web experience of your customer and employees, using this data to cross-sell or up sell, or in general improving the sales and marketing processes on your site. We can help you with all of this.

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E-Commerce Solutions

We can increase your online store revenues through our e-commerce tools Storefront Installation & Customization

All your customers, regardless of where they are and what language they speak, will always be able to browse and shop with ease. arvato systems NA has extensive experience using the top web products, including BEA WebLogic and ATG Dynamo Commerce Suite and our own open-source component based e-commerce platform, EBP. Our developers, experts in Java, HTML, XML, PL/SQL, cutting edge open-source applications as well as a number of database development tools, will use their strong technical skills to mold your site into the cutting edge commerce engine that you deserve. Our services include:
  • Order Management and vendor communications
  • Pricing and Coupon Campaigns
  • Payment Processing
  • Personalization - View your own version of your Intranet Portal, a selection of products specifically picked for you, or even customize you shopping buyer flow.
  • Cross-selling - Link product through Sales statistics, taxonomy or user feedback
  • Personalization Engine Implementation - Our experience with Net Perceptions, ATG Scenario Server and our own custom tools in real world marketing scenarios, allow you to build a store that gives each and every customer their own unique experience.
  • Performance tracking and system monitoring - Use our custom Built Monitoring tool EIC (Executive Information Center) to view sales, visits or whatever you wish in a real time dashboard application, that also can send you daily summaries.
  • Operations Management - Once your store is open for business, we will help you keep it running at peak efficiency. Our dedicated operations team proactively monitors all database transactions to ensure that your product reaches its destination. We can manage all aspects of the store, from handling data loads to providing second-tier helpdesk support.
  • Secure access to Site Administration tools - utilizing LDAP and role management
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Customer Acquisition and Development

We can help you reach your online customers better.
  • Mobile solutions for delivery of SMS messaging and Alerts from Permissive Marketing Registration sites.
  • Direct marketing and email solutions - Campaign management and list management tools, Club websites, etc.
We can make your visitors stay longer on your site and remember you brand.
  • Site redesign
    • Graphic Design & Template Development - From initial storyboarding to final site graphics, our Graphic Design team will work with you each step of the way to guarantee that the look and feel of your site suits the unique requirements of your business. Trained in usability design by Human Factors International Ltd., our team will ensure that your site is not only visually appealing, but also easy to use by your customers.
    • Site usability analysis - No matter how functionally advanced your website is, if your customers cannot use it, you will lose them. Our expert designers and business analysts, trained in usability principles, will analyze your site based on standard usability principles and recommend navigation, presentation and design improvements. Along with this, we will perform usability testing on your site with representative users giving you the opportunity to truly learn whether your site's design helps your customers or deters them.
  • Online game, survey and contest development
  • Add community functionality like Chat, IM, Bulletin Boards
  • Interactive Media - Effective communication is of vital importance. We provide businesses with the design solutions they need in order to effectively communicate their message to their audience. Multimedia and web design of games, presentations, animation and advertisements through the exploration of new ideas and revolutionary technology. Flash, Director, Maya and more.
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